Chick-fil-A Testing Drive-thru Restaurant Where Orders Arrive in a Chute
Chick-Fil-A will test two new restaurant concepts prioritizing digital-focused, to-go orders in a bid to offer customers a speedier ordering experience.
The fast-food chain will open a walk-up restaurant in New York City and a drive-thru restaurant in the Atlanta metropolitan area with features aimed at “cutting down wait-time[s],” Chick-fil-A Executive Director Khalilah Cooper said in a statement on Thursday. Digital orders have eclipsed traditional in-store orders in some of the company’s markets, where they make up more than half of all orders. Both restaurants will open in 2024.
Article courtesy of Metro Atlanta CEO, published July 31, 2023.